Pax Hygiene | Privacy & Data Protection  Policy

(1) Introduction: Pax Hygiene, operating BuyPax.in, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services. This policy applies to all data collected by Pax Hygiene across any channel, including our website, social media interactions, advertisements, and orders fulfilled through third-party e-commerce platforms such as Amazon and JioMart. By using BuyPax.in or engaging with Pax Hygiene through any platform, you consent to the practices described in this policy. At Pax Hygiene, this unified approach ensures seamless protection and enables us to deliver personalized, community-focused services while upholding the highest standards of data ethics.
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(2) Information We Collect: We collect personal information that you voluntarily provide including your name, email address, phone number, shipping and billing addresses, payment information, and order history. This includes data received from third-party marketplaces (e.g., Amazon, JioMart) when we process and ship your orders. We also automatically collect technical information such as IP address, browser type, device information, cookies, website usage data, pages visited, and time spent on our site. Additionally, we may collect and store communication records of your interactions with our customer service team and feedback or reviews you provide about our products. We may also gather data from social media ads or other promotional channels to enhance your experience and support professional networks.
 
(3) How We Use Your Information: We use your personal information to process and fulfill your orders, manage your account and provide customer support, send order confirmations and shipping updates, process payments and prevent fraud, improve our website functionality and user experience, send promotional emails and marketing communications with your consent, including city-level localized promotions referencing anonymized order trends (e.g., 'a local professional in your city recently purchased this product') to similar users in the same geographic area, comply with legal obligations and resolve disputes, and analyze website traffic and customer behavior to enhance our services. These practices help us foster professional networks and support local communities by sharing general purchase trends among peers, without implying any endorsement or authorization from the original purchaser. This usage applies uniformly to data from all sources, including third-party platforms, allowing Pax Hygiene to efficiently serve large volumes of orders while prioritizing your privacy and business efficiency.
 
(4) Information Sharing and Disclosure: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers including payment processors, shipping companies, logistics partners, website hosting services, email service providers, and customer support platforms, but only to the extent necessary to provide our services. For data received from third-party marketplaces, we handle it solely for order fulfillment and internal purposes, without unrestricted sharing. With your explicit consent, we may use limited details (such as customer name or clinic name or firm/ company name, and city-level or region-level location from purchase data) for internal marketing purposes, such as promoting products to similar professionals in the same city, without disclosing full contact information to external parties or claiming any authorization or endorsement. We may also disclose information when required by law, to protect our rights and property, prevent fraud or security threats, or with your explicit consent. This approach allows Pax Hygiene to responsibly connect professionals while prioritizing your privacy.
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(5) Data Security: We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer encryption for data transmission, secure servers and databases, regular security assessments, restricted access to personal information on a need-to-know basis, and secure payment processing through certified payment gateways.
 
(6) Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect website functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period. Similar technologies may apply to interactions via social media or third-party ads.
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(7) Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for seven years as required by Indian tax and accounting laws. Account information is retained until you request deletion or close your account, subject to legal requirements. For data from third-party platforms, retention aligns with these standards to ensure compliance across all channels.
 
(8) Your Rights and Choices: You have the right to access, update, or delete your personal information by logging into your account or contacting our customer service. You can opt out of marketing emails by clicking the unsubscribe link in our emails or updating your communication preferences in your account settings. You may also request a copy of your personal information we hold, request correction of inaccurate information, and withdraw consent for certain data processing activities where consent is the legal basis for processing. These rights extend to data collected from any source, including third-party marketplaces.
Third-Party Links and Services: Our website may contain links to third-party websites, social media platforms, or payment gateways. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies before providing any personal information. This policy applies only to information collected through BuyPax.in. For orders via third-party marketplaces, while their policies may apply to initial data collection, Pax Hygiene's processing of your data (e.g., for shipping) is governed by this policy and our prevalent Sales Terms & Conditions, ensuring unified protection.
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(9) Children's Privacy: Our products and/or services and/or standard operating practices and/or recommendations and/or blogs, are not intended for or use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete such information promptly.
International Data Transfers: Your personal information is primarily stored and processed in India. If we transfer your information outside India for processing by our service providers, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
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(10) Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and company updates. This may include city-specific promotions based on purchase data, where we reference general trends (e.g., without using your full contact details) to inform similar users in your area. Consent for such uses can be provided or withdrawn separately during checkout or in your account settings. You can opt out of these communications at any time by clicking the unsubscribe link in our emails, updating your preferences in your account, or contacting our customer service team. At Pax Hygiene, we believe these targeted communications benefit professionals by highlighting relevant products used by peers in their community, all while maintaining strict privacy standards. For third-party orders, we may seek consent via post-purchase communications to align with this policy.
 
(11) Consent for City-Level and/or Region-Level and/or District-Level Data Use: When you place an order either on BuyPax.in or any e-commerce Sites, you consent to our general data usage as outlined. This helps us support local communities without compromising your privacy. You can manage this consent in your account or by contacting us. By enabling this, you're helping Pax Hygiene build stronger professional networks through ethical, non-endorsing information sharing. This consent option is available across all purchase channels.
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(12) Legal Compliance: This privacy policy complies with applicable Indian laws including the Information Technology Act 2000, Information Technology Rules 2011, Consumer Protection Act 2019, Digital Personal Data Protection Act 2023, and other relevant regulations. We may update this policy to reflect changes in legal requirements or our business practices.
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(13) Updates to Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
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(14) Data Protection Officer: For any privacy-related concerns, data protection queries, or to exercise your rights regarding your personal information, you may contact our Data Protection Officer at sales@buypax.in or through our customer service channels.
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(15) Contact Information: If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at sales@paxhygiene.com, call our customer service number during business hours Monday to Friday 10:30 AM to 6:00 PM IST, or write to us at our registered office address. We will respond to your inquiries within a reasonable timeframe as required by applicable law.
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(16) Governing Law and Jurisdiction: This privacy policy is governed by Indian law and any disputes arising from this policy will be subject to the exclusive jurisdiction of Mumbai courts. This policy forms part of our terms of service and should be read in conjunction with our return and replacement policy.
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(17) Acknowledgment: By using BuyPax.in, or creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to this privacy policy and consent to the collection, use, and disclosure of your personal information as described herein. This acknowledgment applies to interactions via any channel, including third-party platforms where Pax Hygiene processes your order. 
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Version 8.1, Release Date: June 1, 2023